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Shipping of bulky/oversized products

For voluminous or heavy products*, Decathlon along with its transport partner, Taxydema takes over the delivery of such products at your place. Important clarification: All articles are delivered to the ground floor / entrance of the customer’s residence. The transport company has no obligation to transport the article anywhere else apart from this point. The customer is obliged to pick up the article from the delivery area and then move it to their preferred destination by using their own means.

Voluminous Items are considered items above 30 kg or more than 2 meters dimensions. These items are are delivered with shipping company Taxydema. Examples: Fitness equipment (treadmills, exercise bikes, gym stations), large quantities of an item ex. 20 sleeping bags, rigid kayaks, sup & surf boards, tennis tables, bikes etc. In addition, all our bikes are available for home delivery to your location, and they are delivered partially assembled and in a box. You need to assemble the pedals, adjust the tire pressure, set the handlebars and saddle height to the optimal height for you, and attach the front wheel using the quick release provided.

Estimated delivery time for shipping from our nearest warehouse is 6 - 9 business days (excluding weekends & holidays). In case of shipment from our central warehouse abroad for some specific items that are only available there, the estimated delivery time is 14 - 20 working days (excluding weekends & holidays).

The price for these voluminous and bulky or heavy items above 30kg is at 39 euros. Pay on delivery is excluded as a payment method. The customer has to pay directly online during the purchase.

If the customer wishes to return an order after it has been delivered to the declared address, the company does not commit to return the cost for the transportation of the initial order, nor to undertake the cost of its return back to the store.

In case of damage caused during the delivery of the order, the customer is requested to contact us immediately (within 24 hours) by sending an email to [email protected]. In such cases, it is highly recommended that the customer immediately contacts our company right after the receiving of the order, as well as having photos of the damage. This will help to assess the damage and provide necessary action if needed. Any late contact with our company, makes the justification of the real damage of the product difficult and therefore, reduces the chances of any possible refund demand.
In case of a manufacturing defect, the customer is advised to send an email to [email protected] within the warranty period. The company is not liable for any damage caused by wrong assembly or inappropriate usage of the product.
In the aforementioned cases, when the defect is linked to the company, Decathlon will reimburse the customer or substitute the product, according to each case. Decathlon will also take charge of the transportation of the product back to the store. However, the company reserves the right not to provide substitution of the product and to propose a discount indexed on the initial price of it or full refund, after reaching an agreement with the customer.

When delivered, the products are not assembled. Decathlon does not take responsibility for the assembly of any product, neither at your place nor in our store. For any guidance you might need, please contact our customer service team at email address [email protected] Decathlon does not take responsibility for any damages caused by mistakes during the assembly of the product.