Frequently asked questions

The estimated delivery time is:

• Pick up from store (for products already available in the store): 1 hour from the creation of the order
• Pickup from store (for products sent from warehouse): 4 - 6 business days
• Home delivery (for products sent from nearest warehouse): 6 - 9 working days
• Home delivery (for products sent from Egaleo store): within Attica 1 - 3 working days, for mainland destinations 2 - 4 working days, for island destinations 4 - 6 working days
• In case of shortage: 14 - 17 working days from central warehouse
• Overweight items: Upon consultation with the store

During holidays, public holidays and adverse weather conditions there may be delays in delivery.

Products are shipped only within Greece in the following ways:

• Pickup from our stores (Click & Collect)
• Home delivery by Geniki Taxydromiki
• Overweight/bulky items can be carried out in consultation with Seagull shipping company

As soon as your order leaves our warehouses abroad you will receive an email with the shipping code.
The shipping code is not activated immediately. It will be activated within 3-4 working days from the moment you receive the email.

The shipping code is not valid for orders with collection from the store (Click & Collect).

No, the products are shipped only within the physical borders of Greece.

Online orders come from our warehouses in Europe and for products already available in the store & after you have chosen the corresponding option at the checkout they are shipped from our Egaleo store.

• Pickup from store: Free
• Home delivery:
  

  Delivery Method	0 - 3 kg	4 - 10 kg	11 - 20 kg	21 - 30 kg
  Ship from Warehouse	4.50€	8.50€	20.50€	30€
  Ship from Store	6.50€	10.50€	25€	35€

For bulky products that weigh more than 30kg or are more than 2 meters long (eg gym equipment, ping pong table) the price and delivery time are calculated by cubic volume and area.

Yes, send us the new delivery address to [email protected] and we will contact the carrier to make the change.

Yes, for products already available in the Egaleo store & after you have chosen the corresponding option at the checkout it is possible.

No, payment is made securely online on the website at checkout via card or Paypal.

No, online orders cannot be paid in installments.

Of course you can also use your giftcard online as well as at one of our stores.

The product prices stated on the website include Value-Added Tax (VAT) and there are no additional customs fees upon delivery as all our online orders are shipped from within the EU.

Your total purchase price will include any shipping fees due at the time of purchase.

We do not offer tax free orders, nor do we provide tax free forms pre or post purchase.

Yes, returns are made within 90 days either in store or at the address below at shipper's expense.

Write your details, order number and if you want a credit (gift card for a new order) or a refund. As soon as we receive it, we will take the corresponding action.

Decathlon River West
Proodou 3
12241 Egaleo
Tel: 2144066000

The item must be in its original, unused, unaltered and unwashed condition. The item must be returned with the original tags and packaging material.

Changes are made only in physical stores within 90 days.

Otherwise you can return the product by post at the address below at shipper's expense.

Write your details, order number and if you want a credit (voucher for a new order) or a refund.

As soon as we receive it, we will take the corresponding action.

Decathlon River West
Proodou 3
12241 Egaleo
Tel: 2144066000

The item must be in its original, unused, unaltered and unwashed condition. The item must be returned with the original tags and packaging material.

No, if you've made a purchase in our store and wish to return an item it must be returned to the store as unfortunately we cannot accept postal returns for in store purchases.

Returns are made within 30 days with the receipt (or 90 days if you used your loyalty card).

The item must be in its original, unused, unaltered and unwashed condition. The item must be returned with the original tags and packaging material.

If the product shows a defect or flaws during the first use, please contact us at [email protected] by sending photos/videos of the flaw.

Refund is usually available within 10 days on your bank account.

Yes, ordering "as a guest" is not available.

No, orders are placed online at www.decathlon.com.gr

Yes, after logging into your account you will press the face icon "My Account" on the top right, next to "Stores". Then you will select "Purchase History" and after "My sport profile", there you have the choice of Account type (Individual-Company). If you select the company it will open the fields for VAT number and company name. You will then have to select save and once you have completed the payment you will be automatically issued an invoice.

If any product or the entire basket exceeds 30 kg or 2 meters, then it is considered overweight/bulky and is only available for collection from the store (Click & Collect).

In this case, it can be sent after consultation with the transport company Seagull.

Bicycles are excluded. For safety reasons, they are only available by collection from the store (Click & Collect) after being arranged by the cycling technical department.

No, store inventory is independent and only applies to purchases from the physical store.
Products that do not appear on the website or are not available to order, are out of stock and cannot be purchased.

No, each country operates independently with its own inventory and availability. Product transfers between countries are not possible.

No. As the orders are registered directly in our warehouses abroad, it is not possible to modify the order. In the case of a change, the order can be canceled and the amount credited to a gift card for a new order or a refund.

While the order is "in process" you can request its cancellation by emailing [email protected] Once it enters the "shipping" stage, there is no possibility of cancellation. If you change your mind, you can return the products after you have received your order.

Please contact us at [email protected] mentioning the product missing from the order.