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Customer Loyalty Membership Terms and Conditions

Last updated on 23 December 2024

The Customer Loyalty Membership Program (the "Programme") is offered by DECATHLON HELLAS S.M.C.L ("DECATHLON"), incorporated and registered in Greece with the office are located at Proodou 5, Egaleo 12241, VAT 800739773, ΓΕΜΗ 139100501000.
DECATHLON is part of the Decathlon Group controlled by Decathlon SE, a privately owned company incorporated in France with the Lille RCS Metropole under the company number 306 138 900 whose registered office is at 4 Boulevard de Mons, 59650 Villeneuve d’Ascq, France.
By joining the Programme, you accept these terms and conditions (“T&Cs”).

1. Who can join the Programme?

The Programme is open to all residents in Greece aged 18 years or over with legal capacity. Sports clubs, associations, companies, works councils and similar organisations are excluded from participating in the Programme. By joining the Programme, you confirm that you are eligible to become a Programme member (the “Member”).

2. How to join the Programme?

The Programme is part of the DECATHLON account scheme. To join the Programme and become a Member, you must create an online DECATHLON account on the following website:www.decathlon.com.gr. You may also join the Programme in any of the DECATHLON stores.
All active DECATHLON account holders become Members automatically and their online accounts are upgraded with the Programme automatically.
Joining the Programme is free of charge, with the exception of any Internet connection or mobile data costs, which may be incurred by you when accessing and using the www.decathlon.com.gr website and/or the DECATHLON application. Such extra costs are the sole responsibility of each Member.
Each Member can only register for the Programme once. The Programme membership is strictly personal and cannot benefit another person. The Member may neither give nor lend their electronic membership card to a third party. In case of doubt, DECATHLON reserves the right to request a proof of ID to verify the identity of the Member and, where the identity check produces unsatisfactory results, DECATHLON may decide not to award loyalty points or other benefits linked to the Programme membership.

3. What information do I need to provide in order to join?

To open an online DECATHLON account, you will be required to complete the following mandatory fields:

- gender
- first name
- surname
- a valid email address
- date of birth
- communication and marketing preferences

As a Programme Member, you will be responsible for the accuracy of the information you have shared with DECATHLON.

4. What are the benefits of the Programme?

4.1 Membership card
An electronic membership card will be emailed to each new Member upon completion of their registration. The card can also be accessed via the DECATHLON application and on the www.decathlon.com.gr website. The card is personal and non-transferrable and each Member undertakes to use it according to the T&Cs of the Programme.

4.2 Returns policy
Members can benefit from DECATHLON’s 90-day returns policy, the conditions of which are available in DECATHLON stores and online on the Decathlon Returns Policy at Decathlon website.

4.3 Earning loyalty points
Members earn 10 points per 1€ spent on their purchase of products sold and shipped by DECATHLON in one of the participating DECATHLON stores or on the www.decathlon.com.gr website (the “Product”). DECATHLON gift cards and delivery charges are excluded and Members will not earn any loyalty points for their purchase.
To collect loyalty points for purchases of Products made online, each Member will be required to log in to their online DECATHLON account.
To collect loyalty points for purchases of Products made in participating DECATHLON stores, Members must either scan their membership card at the checkout, or present it to a DECATHLON store employee, at the time of each purchase. DECATHLON will be under no obligation to award any loyalty points retrospectively after the purchase.
If you return a Product and request a full or partial refund from DECATHLON, the loyalty points corresponding to the refunded amount will be deducted from your loyalty points balance. Where your remaining balance is insufficient, the balance will be updated to a negative figure.
DECATHLON reserves the right to change this loyalty points earning mechanism at its sole discretion at any time, without giving a reason or a prior notice.

4.4 One-off offers and short-term missions
DECATHLON may run one-off commercial offers and short-term missions allowing Members to earn additional loyalty points.
DECATHLON reserves the right to change this additional loyalty points earning mechanism at its sole discretion at any time, without giving a reason or a prior notice.

4.5 Converting loyalty points into a gift card
Every Member who has earned 2000 loyalty points has the option of converting these points into a DECATHLON foldable backpack (article 8560404). If this product will not be available, it will be replaced by another backpack with the same value.
Every Member who has earned 3000 loyalty points has the option of converting these points into a DECATHLON gift card worth 5€. Every Member who has earned 6000 loyalty points has the option of converting these points into a DECATHLON gift card worth 10€. Every Member who has earned 9000 loyalty points has the option of converting these points into a DECATHLON gift card worth 15€. All the gift cards are valid for 3 months from the date of issue. To convert loyalty points into a gift card, Members must log in to their online DECATHLON account and follow the instructions provided in the loyalty points section.
The gift card must be used only by the Member of the Programme who is a DECATHLON account holder and who has earned loyalty points under their DECATHLON account and who has triggered the creation of the gift card. That Member may use the gift card for purchases made online through their online DECATHLON account or for purchases in DECATHLON stores in accordance with these T&Cs.
Each gift card must be redeemed in full, or partially, for a product sold and distributed by DECATHLON so that the gift card is deducted from the purchase price, and thus reducing the actual total amount to be paid and by doing so effectively invalidating the gift card.
The gift card is non-transferable and only the Member redeeming their loyalty points is entitled to use it in accordance with these T&Cs.
The gift card can only be redeemed for products as specified above. Services, home delivery, package delivery and any other non-product related transactions are excluded. The gift card cannot be exchanged for cash.

4.6 Other advantages
DECATHLON may provide further offers and benefits at its sole discretion from time to time.
DECATHLON reserves the right to supplement the benefits included in the Programme, in particular with services offered by internal and/or external partners.
These advantages are subject to the specific conditions of the Programme and to the conditions of DECATHLON partners. These benefits may vary depending on the DECATHLON store chosen by the Member when registering and/or creating their online DECATHLON account.

4.7 Personalized Programme communication
Members will receive personalized communications that will include important information about the lifecycle of their points and rewards, special communications for benefits updates if they have opted in to receive email of the Programme. This choice can be changed in the menu Preference and Personalization of your Decathlon Account.

4.8 Personalized commercial offers
Members will receive personalized commercial offers from DECATHLON if they have opted in to receive marketing communication from DECATHLON. This choice can be changed in the menu Preference and Personalization of your Decathlon Account.

5. Where and how to use my points?

The accumulation of loyalty points on purchased Products starts as soon as a Member joins the Programme. DECATHLON is under no circumstances required to allocate any loyalty points for purchases made prior to the Member joining the Programme.
Members can check their current loyalty points balance on Membership website.
Members may spend their loyalty points on the www.decathlon.com.gr website and in DECATHLON stores. To do so, Members will be required to log in to their online DECATHLON account and convert their loyalty points into a voucher to be able to make an online purchase. To use their voucher in participating DECATHLON stores, Members must either scan their voucher and membership card at the checkout, or present them to a DECATHLON store employee at the time of purchase.
DECATHLON reserves the right to change or terminate the loyalty points earning mechanism at its sole discretion at any time, without giving a reason or a prior notice.

6. What is the validity period of the loyalty points?

The collected loyalty points will be valid for 12 months, and therefore Members must use them within 12 months from the collection date.

7. What happens in the event of fraudulent use of the Programme?

Members, who notice any suspicious or fraudulent activity in relation to their Programme membership account and/or card, must notify DECATHLON about it immediately, failing which any such an activity will be attributed directly to the Member on the grounds specified in the paragraph below.
In the event that a Member does not comply with the current T&Cs of the Programme, uses the Programme in bad faith or if DECATHLON detects any fraudulent use of the Programme by the Member or any third party, DECATHLON reserves the right to cancel the respective Programme membership at its sole discretion. As a result, the Member will no longer be able to benefit from the loyalty points acquired during the Programme membership. For the avoidance of the doubt, DECATHLON will not be liable for any losses or compensation in this regard.

8. How do you use my personal data?

DECATHLON is processing your personal information as set out in the DECATHLON’s Privacy Policy available on its Personal Data & Cookies page at Decathlon website.

9. How can I update my personal information?

Each Member is responsible for the accuracy of their personal data shared with DECATHLON. Members can update their personal information by logging in to the online DECATHLON account on www.decathlon.com.gr website.

11. Is it possible to unsubscribe from the Programme?

The Programme is a free service associated with the DECATHLON customer account. Members wishing to unsubscribe must do it through their Decathlon Profile or delete their online DECATHLON account by contacting our customer support at email [email protected].
As soon as you unsubscribe from the Programme and/or delete your online DECATHLON account, your loyalty points and rewards will be permanently deleted with no option of recovery.

12. Termination of the Programme

DECATHLON reserves the right to terminate the Programme in its entirety and at its sole discretion, at any time and without giving a reason. DECATHLON will make reasonable efforts to notify all the relevant Programme Members in advance. Upon any such a Programme termination, all loyalty points will be permanently lost with no option of recovery or reimbursement by DECATHLON.
DECATHLON may, at any time, decline to issue, withdraw, cancel or terminate an individual DECATHLON membership account and/or remove an account holder where DECATHLON reasonably believes that the account and/or the account holder has been associated with theft, misconduct, abusive or offensive behavior or with supplying false or misleading information to DECATHLON.

13. Changes to the T&Cs

Members are encouraged to check these T&Cs regularly and DECATHLON reserves the right to modify the T&Cs at any time without notice.
Any substantial changes may be communicated upon a reasonable notice by the means of communication chosen by DECATHLON.
Members will agree to any changes to these T&Cs if they continue to use the Programme.

14. Limitation of liability

Insofar as is permitted by law, DECATHLON, its agents, distributors and sub-contractors will not in any circumstances be responsible or liable to compensate the Members or accept any liability for any loss, damage, personal injury or death occurring as a result of the Programme membership.

15. General conditions

Any access and usage of the www.decathlon.com.gr website and the DECATHLON application will be governed by the terms and conditions of use .
These T&Cs are governed by and construed in accordance with the laws of Greece. Any dispute or claim arising out of or in connection with these T&Cs will be governed by, and construed in accordance with, the law of Greece. The court of Greece will have the exclusive jurisdiction to settle such a dispute or claim.